The Indian guy said he's not the owner of the process. Everybody is. That's just so wrong about that place or about the government system. How can you be efficient if there is no one to oversees the process, to make sure that it runs smoothly and do the DMAIC thing to make it better and better.
He mentioned about talking with the male director and the female supervising purchaser about re-aligning the process or something like that. I can't quite remember. I was ticked off.
He got ticked off when I said that it is the owner's responsibility to train whoever he asks to help type. He should brainstorm to improve the process. Maybe the purchaser should already type it in in the first place.
How come the white sr. purchaser lose not one, not 2 but a few waiver requests from DPH that were submitted over 2 months ago? There has to be a way to make the process better and who's owning it?
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